Shipping and Cancellation Policy
1. Shipping, Customs, and Importation
- Logistics: Shipments are dispatched from Mexico through authorized international courier companies.
- Phytosanitary Regulations: Exported coffee complies with the regulations of the FDA (Food and Drug Administration) in the U.S. and the Canadian Food Inspection Agency (CFIA) in Canada.
- Import Duties and Taxes (Duty/Tariffs): As the coffee is of Mexican origin, it benefits from tariff preferences under the USMCA (T-MEC/CUSMA). However, the Client is the importer of record and is responsible for paying any customs processing fees or local duties if their package is held or inspected by border authorities (U.S. Customs and Border Protection or Canada Border Services Agency).
2. Cancellation, Return, and Refund Policies
- Nature of the Product: Being a perishable food product, no returns of coffee are accepted due to hygiene and public health reasons.
- Defective or Incorrect Product: If the coffee arrives damaged, with its original packaging broken, or does not match the order, the Client has 2 calendar days upon receiving the package to report it, attaching photographic evidence to the support email. The Seller will assume the replacement costs.
- Cancellations: The Client may cancel their order free of charge as long as it has not departed from the origin warehouse (status “In Process”). Under no circumstances will a cancellation be accepted once the product has left the More Coffee Please Shop facilities.
