Returns & Refunds

Returns & Refunds Policy

At More Coffee Please, customer satisfaction is important to us. This Returns & Refunds Policy explains the conditions under which returns, replacements, and refunds may be accepted for products, subscriptions, and event-related services.

1. Returns Eligibility

Customers may request a return or replacement if:

The product arrives damaged or defective
The wrong item was received
The item is significantly different from the product ordered

To be eligible for a return:

The request must be made within a reasonable timeframe after delivery
The item should remain unused and in its original packaging whenever possible
Proof of purchase may be required

2. Non-Returnable Items

Due to the nature of consumable goods, certain products may not be eligible for return or refund, including:

Opened coffee or food-related products
Used or partially consumed items
Customized or special-order products
Gift cards or promotional items

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible with:

Your order number
Photos of the product and packaging
A brief description of the issue

We will review the issue and may offer:

A replacement product
Store credit
A partial or full refund

4. Subscription Refunds

Subscription products are billed automatically based on the selected subscription plan.

Customers may cancel subscriptions before the next billing cycle. Once a subscription payment has been processed, refunds for that billing period may not be available unless required by law or approved at our discretion.

5. Event & Catering Service Refunds

Refund eligibility for event or catering services may depend on:

The cancellation notice period
Preparation and staffing costs already incurred
Custom arrangements made for the event

Deposits or advance payments for event bookings may be non-refundable.

6. Refund Processing

Approved refunds will be issued to the original payment method used during purchase.

Refund processing times may vary depending on:

Payment provider
Bank processing times
Credit card company policies

7. Return Shipping

Customers may be responsible for return shipping costs unless:

The wrong item was shipped
The product arrived damaged or defective

We recommend using a trackable shipping service when returning items.

8. Contact Us

If you have questions regarding returns, replacements, or refunds, please contact us through the contact information available on our website.