Cancellation, Return, and Refund Policies
- Nature of the Product: Being a perishable food product, no returns of coffee are accepted due to hygiene and public health reasons.
- Defective or Incorrect Product: If the coffee arrives damaged, with its original packaging broken, or does not match the order, the Client must not accept the package to the logistics provider. Alternatively, the Client has 2 calendar days upon receiving the package to report it, attaching photographic evidence to the support email morecoffeepleaseshop@gmail.com. The Seller will assume the replacement costs.
- Cancellations: The Client may cancel their order free of charge as long as it has not departed from the origin warehouse (status “In Process”). No cancellation is possible if the product has already been sent to or received by the Client.
